Saudi Hajj Hotline Handles 134,000 Calls Since June in 11 Languages
- The center has received over 134,000 calls since the start of the Umrah season on June 1, 2026, with a 91.45% satisfaction rate and an average response time of 3 seconds
- During Hajj 1447H, the center handled over 330,000 calls with zero missed calls and a 93.13% satisfaction rate
- The Ministry of Hajj and Umrah operates the center through a digital system connected to field centers and partner agencies
Round-the-Clock Support in Over 11 Languages
The Care Center for Guests of the Most Merciful, accessible through the unified number 1966, is a core part of Saudi Arabia’s communication system for pilgrims and visitors. It offers support, guidance, and a channel for questions, complaints, and feedback, operating 24 hours a day in more than 11 languages. This work supports the goals of Saudi Vision 2030 and the Guests of the Most Merciful service program.
The Ministry of Hajj and Umrah said the center runs on a combined digital and operational system linked to field centers and related agencies. This connection speeds up responses, improves how requests are processed, and directs pilgrims to the right services and channels. The center also tracks complaints and measures pilgrim satisfaction from arrival to departure.
Call Volumes and Response Times
Since the Umrah season began on June 1, 2026, the center has received over 134,000 calls, with an overall satisfaction score of 91.45% and an average response speed of 3 seconds.
During Hajj 1447H, the center handled over 330,000 calls, with an average response speed of 10 seconds and zero missed calls. Satisfaction with the services provided during Hajj reached 93.13%.
| Season | Calls Received | Avg. Response Time | Missed Calls | Satisfaction Rate |
|---|---|---|---|---|
| Hajj 1447H | 330,000+ | 10 seconds | 0 | 93.13% |
| Umrah 1447H (since June 1) | 134,000+ | 3 seconds | Not specified | 91.45% |
Quality Standards and Coordination
The center follows the COPC quality standard for continuous improvement, alongside automating its work processes and strengthening coordination with partner agencies. This supports faster service and higher efficiency for pilgrims.
The Ministry of Hajj and Umrah said the center remains ready to receive calls from pilgrims and visitors through the unified number 1966, 24 hours a day, and encouraged pilgrims to use its services whenever needed.
